bet345 Privacy Policy

bet345 ("we", "us", "platform") operates a trusted online casino and sports betting service for players in Bangladesh. Protecting your privacy is one of our top priorities. This privacy policy explains what information we collect when you use the bet345 website and related services, how we use it, and under what circumstances it may be shared with third parties.

This policy applies to our website, mobile version, and all related digital services. By using bet345's services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

We collect various types of information during account registration and use of services on bet345. This information falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide when you register on our platform or use our services:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• Transaction history and betting activity

2.2 Information Collected Automatically

Some information is collected automatically when you browse our website:

• IP address and device identifier information
• Browser type and operating system
• Date, time, and duration of website visits
• Pages visited and navigation patterns
• Data collected through cookies and similar tracking technologies
• Referral source (how you arrived at our site)

The collected information is used for the following legitimate purposes:

3.1 Account and Service Management

• Creating and managing your bet345 account
• Verifying your identity and age
• Processing deposits, withdrawals, and bonuses
• Maintaining betting and gaming history
• Providing customer service and responding to support requests

3.2 Security and Fraud Prevention

• Detecting unauthorized access and suspicious activity
• Preventing financial fraud and money laundering
• Preventing multiple accounts and misuse
• Ensuring responsible gaming policy

3.3 Communication and Marketing

• Sending important account updates and transaction notifications
• Sending promotional offers and bonus information based on your consent
• Informing you about new platform features and games

3.4 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Providing personalized services according to your preferences

bet345 does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

The minimum necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay and banks), technology infrastructure, anti-fraud services, and customer support management. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If disclosure of information is required by law, court order, or regulatory authority directive, the necessary information may be provided. Before any such disclosure, we will make every effort to notify you as far as possible in advance.

4.3 Business Changes

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and the new controller will be required to provide the same or a higher standard of privacy protection.

bet345 uses cookies and similar digital technologies on its website to enhance your browsing experience.

5.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functionality cookies: To remember your language preferences, gaming settings, and other personalized settings.
• Analytics cookies: To collect website usage statistics and help improve service quality.
• Security cookies: For fraud detection and session security.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

bet345 has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS encryption on all data transmissions
• AES-256 encryption applied to stored data
• Data access limited to authorized personnel only (role-based access control)
• Regular security audits and vulnerability testing
• Two-Factor Authentication feature
• Data backup and disaster recovery plan
• Staff privacy training and awareness programs

While we are committed to ensuring the highest level of security, 100% security on the internet cannot be guaranteed. In the event of any security breach, we will notify affected users as quickly as possible.

bet345 retains your personal information only for as long as necessary or legally required:

• Account information: For the duration your account remains active, and for a defined period after account closure as required by law.
• Transaction records: For the mandatory period defined by financial regulations and anti-money-laundering rules.
• Communication logs: For a limited period for customer service quality evaluation and dispute resolution.
• Marketing preferences: Until you update or cancel them.

After the defined period, information is securely deleted or anonymized.

As a bet345 user, you have the following rights over your own information:

8.1 Right to Access

You may request a copy of the information we hold about you. Upon request via live chat or email, we will provide the information subject to verification.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. General information can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a defined period due to legal and regulatory obligations.

8.4 Right to Object to Processing

You may request at any time to opt out of marketing communications and to reject personalized advertising.

8.5 Right to Data Portability

You may request your provided information in a structured, machine-readable format.

bet345 is for users aged 21 and above only. We do not knowingly collect any information from minors. The registration process includes an age verification step, and additional identity verification is carried out in suspicious cases.

If we become aware that information from a minor has reached us for any reason, that account will be immediately closed and the relevant information will be deleted.

Our servers and technology infrastructure may be located in various countries. If your information needs to be transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the destination country.

Applicable legal protection frameworks are used for international transfers, and equivalent data protection is ensured through agreements with third parties.

bet345 may update this privacy policy from time to time. If changes are made, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification to your registered email for significant changes
• Inform you of updates when you access the platform

Continued use of the platform after the updated policy is published will be considered acceptance of the new policy. For significant changes, your consent may be sought again.

If the bet345 platform contains links to third-party websites, we are not responsible for the privacy practices of those sites. We recommend reading their own privacy policy before visiting any third-party site.

Payment gateways such as bKash, Nagad, Rocket, or Upay have their own privacy policies that apply to the handling of your transaction information.